If you live in an estate/complex/ apartment, check if your body corporate has given permission.While you wait we can assist you with a short term LTE solve. If this is the case, then we keep your order in the pipeline as a pre – order, until the Fibre Network operator confirms that installation can be completed.In some cases, your address may indicate that it is ready for Fibre installation, BUT the body corporate/homeowners association may not yet have granted permission for installation to take place within the complex.If you are purchasing a new home with Fibre already installed, ask the seller/ agent to provide the reference number and make sure the ONT remains when they leave.If your address already has a Fibre line installed, then we’ll need to get the reference number from you.